At our website, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy, which complies with global data protection regulations (e.g., GDPR, CCPA, CalOPPA).
We collect personal information that you voluntarily provide to us, as well as non-personal data to enhance your experience. The types of information include:
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Contact Details: Name, email address (e.g., service@edhardyoriginalsonlineus.com for communications), phone number, and shipping/billing address.
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Payment Information: Credit/debit card details, PayPal or other payment method information (processed securely via third-party payment providers—we do not store full payment card data).
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Account Information: If you create an account, we may collect your username, password (encrypted), and order history.
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Communication Data: Messages, feedback, or inquiries you send to our customer support team.
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Technical Data: IP address, browser type, device type, operating system, referral URL, and browsing behavior (e.g., pages visited, products viewed, time spent on the site).
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Cookie Data: We use cookies and similar tracking technologies (e.g., web beacons) to collect information about your interactions with our website (see Section 4 for details).
We use your personal and non-personal information for the following legitimate purposes:
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Process and Fulfill Orders: Verify your identity, process payments, ship products, and send order confirmations/tracking updates.
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Provide Customer Support: Respond to your inquiries, resolve issues, and deliver personalized assistance.
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Improve Our Services: Analyze user behavior, optimize website performance, update product offerings, and enhance the shopping experience.
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Communicate with You: Send promotional emails (e.g., new arrivals, discounts, exclusive offers) if you opt in—you can unsubscribe at any time via the "Unsubscribe" link in our emails.
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Ensure Security: Detect and prevent fraud, unauthorized access, or other illegal activities.
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Comply with Legal Obligations: Fulfill tax, accounting, or regulatory requirements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your data in the following limited circumstances:
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Third-Party Service Providers: Trusted partners who assist with our operations (e.g., payment processors, shipping couriers, email marketing platforms, IT support). These providers are contractually obligated to protect your data and only use it to perform services on our behalf.
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Legal Compliance: If required by law, court order, or government request, or to protect our rights, property, or safety (or that of others).
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Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner—we will notify you of any such change via email or website notice.
We use cookies to enhance your browsing experience and collect non-personal data. Cookies are small text files stored on your device that help us:
- Remember your preferences (e.g., language, currency).
- Track shopping cart items.
- Analyze website traffic and user behavior (via tools like Google Analytics).
You can manage or disable cookies through your browser settings—however, disabling certain cookies may limit functionality (e.g., unable to save cart items or access personalized features). For more details, see our Cookie Policy (if applicable).
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption of data in transit (via SSL/TLS) and at rest.
- Secure payment processing (compliant with PCI DSS standards).
- Restricted access to personal data by authorized personnel only.
- Regular security audits and updates to our systems.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure—we cannot guarantee absolute security, but we will take all reasonable steps to mitigate risks.
Depending on your location (e.g., EU, California), you may have the following rights under data protection laws:
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Access: Request a copy of the personal information we hold about you.
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Correction: Update or correct inaccurate or incomplete data.
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Erasure: Request deletion of your personal information (subject to legal obligations).
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Restriction of Processing: Ask us to limit how we use your data.
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Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
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Opt-Out: Unsubscribe from promotional communications or withdraw consent for certain data uses.
To exercise these rights, please contact us at service@edhardyoriginalsonlineus.com with your request—we will respond within 30 days (or as required by law). We may ask for verification of identity to protect your data.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we will securely delete or anonymize your data.
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Order Data: Retained for 7 years for tax and accounting purposes.
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Account Data: Retained until you request account deletion (we may retain anonymized data for analytics).
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Promotional Data: Retained until you opt out of marketing communications.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors—if we discover we have collected data from a child under 13, we will promptly delete it. Parents or guardians who believe their child has provided personal information may contact us to request removal.
Our website may contain links to third-party sites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these external sites—we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in regulations, business practices, or technology. We will notify you of material changes via email (if you have provided an email address) or a prominent notice on our website. Your continued use of our services after the update date constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: service@edhardyoriginalsonlineus.com
We will review your inquiry and respond promptly.
Thank you for trusting us with your information—we are committed to protecting your privacy and maintaining transparency in all our data practices.
