Refund Policy

1. Return Eligibility

• You may initiate a return for any unused, unworn, unwashed, or undamaged item within 60 days of delivery.
• Items must be returned in their original packaging with all tags, labels, and accessories intact. Customized, personalized, or final-sale items are non-returnable unless defective or damaged upon arrival.
• Defective, damaged, or incorrect items (e.g., wrong size, wrong style) are eligible for a full refund, exchange, or replacement—please contact our support team within 7 days of delivery to report such issues.

2. Return Process

• To start a return, please contact our customer support team at service@edhardyoriginalsonlineus.com with your order ID, item details, and reason for return.
• Our team will respond with a pre-paid return label (for eligible regions) or detailed instructions for shipping the item back to our warehouse.
• You are responsible for ensuring the returned item is properly packaged to avoid damage during transit. We recommend retaining proof of shipment (e.g., tracking number) for your reference.

3. Refund Processing

• Once we receive and verify the returned item meets our eligibility criteria, we will initiate the refund process within 2–3 business days.
• Refunds will be issued in USD (United States Dollars) to your original payment method, and the entire process (from receipt of return to refund credit) typically takes 5–10 business days.
• Please note that refund processing times may vary slightly depending on your bank or payment provider—we cannot control delays caused by third-party financial institutions.

4. Refund Details

• Full refunds include the total purchase price of the eligible item(s) (in USD). Shipping fees are non-refundable unless the return is due to a product defect, damage, or our error (e.g., incorrect item shipped).
• If you received a discount or promotional code on your order, the refund will be adjusted to reflect the actual amount paid (excluding the discount).

5. Exceptions & Limitations

• We reserve the right to reject returns that do not meet our eligibility criteria (e.g., used, damaged, missing tags, late returns). In such cases, the item may be returned to you at your expense, or we may issue a partial refund at our discretion.
• We are not liable for any loss or damage to items during return transit unless you use the pre-paid return label provided by our team.
• Refunds will not be issued for items lost or stolen after delivery—we recommend contacting the courier or your local authorities for assistance with such cases.

6. Policy Updates

• We may update this refund policy from time to time to align with operational changes or regulatory requirements. All updates will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.